Digital Transformation: Service Design

PROGRAM OUTLINE

This project aims to prepare learners to partake in the discovery elements of a digital transformation project. Team projects will be based on a digital challenge starting from the problem identification, scope definition, project planning, gathering and analyzing data and execution in the form of prototypes of a digital product being designed from fundamentals. Working in teams of 5 and a product owner, learners will utilize tools and develop skills necessary in discovery projects for digital transformation, synthesize self-gathered and publicly available qualitative data to turn them into actionable specifications for digital design. The learnings from the project can be applied in job roles that are focusing on digital design and transformation, agnostic to sector, industry or geographies. On successful completion of the course the students are expected to be able to gain knowledge, skills and its application.